Canon – Thanks but…

Ok so I’ll have a new episode of my weekly Photography, Photoshop and Lightroom video series available for you later on but for now I just wanted to share an ‘experience’ with you…

Back in September 2014 my wife and I headed to Bath for some time out and combined it with my Birthday weekend.

It was the first time Anne and myself had been there together so we just spent our time wandering around and visiting the usual touristy locations: Roman Baths, Royal Crescent and so on..

As you’d likely expect I of course took my camera but as is usually the case when I’m out with Anne took hardly any photographs with it; instead resorting to using my iPhone and carrying my Canon 5D MKIII on it’s strap over my shoulder.

When we got back to the hotel I discovered my originally great condition camera had taken on a whole new look with the protective paint having rubbed off. At first I thought it was the light in the hotel room playing tricks with my eyes but no, on close inspection the paint had indeed rubbed off whilst we were walking around Bath…

canon5dmkIII

As a working photographer my cameras can end up in some interesting places being rained on, covered in dust, battered and bruised but this most certainly wasn’t the case this time. In fact I’d not long returned from a trip to the USA teaching at Photoshop World in Las Vegas where beforehand we’d headed out to Ghost Town which was incredibly hot, dusty, rocks and all sorts but the camera back back absolutely fine…all except for a few minor scratches underneath where the camera had been resting on a rough surface. The top body though…perfect!

Keeping my equipment in as good a condition as possible is something I’ve always done. Sure you can’t avoid the usual wear and tear, and that’s to be expected, but in the past when I’ve sold cameras on, they’ve gone in the original box and packing looking tip top.

This however is my first Canon camera having been a Nikon shooter before, so was incredibly disappointed to see the damage; something I’d NEVER experienced before.

Canon Professional Services
So, fast forward a few months to yesterday when I get around to taking the camera into Canon Professional Services.

Canon had been made aware of the issue and had been sent pictures to show the affected area so I was then advised to take it in so they could take a look as they’d never seen anything this excessive. What I thought wasn’t going to be an issue as this is clearly a fault, soon changed when I handed over the camera to the member of staff on reception…

“We get lots of professionals using these too and they’ve never come back with this problem”

What?!?! Whether someones had this problem or not is irrelevant because there always has to be a first time for everything right?!?!

 

canon

The camera was taken away to be looked at, but on return a few minutes later I was told that despite it being something they’d never seen before, it shouldn’t happen, must have been the way I was carrying it and the 12 month warranty had now passed…the only way I’d get it repaired was by paying £130 (inc VAT)

So, I ended up leaving the camera to be fixed and was assured that as a Canon Professional Services Gold Member I’d get it back in around 2 to 3 days.

Coming away being made to feel that a fault is your fault, felt very much like Canon were simply burying their heads in the sand and refusing to hear and accept anything being in the slightest possible way a problem with the coating on the camera.

Anyway, by the time I’d driven the hour and a bit home and having posted a picture of the camera on social media, I’d changed my mind about having it repaired and so called Canon HQ to instruct them to simply despatch the camera back.

On the phone, once I’d explained that I had been in earlier with a Canon 5D issue, I was greeted by a woman who said she was about to call me as they had seen the posts on social media and, long story short, Canon, out of Good Will on this one occasion would cover the cost of replacing a new top cover to the camera; however…

Of course it’s great that Canon are doing this but should it really take posts on social media for someone to listen to us…the customer?

The 5D MKIII, I use is barely 15 months old and has been used no different to my previous Nikon cameras, that when I sold them on, were in great condition (still with original boxes, clear plastic bags that held the cables and so on…)

Bottom line though, is that this wasn’t a complaint about image quality; I really can’t be bothered going that route because it’s pointless and irrelevant. I’m happy with that side of things but was disappointed how easily the black protective paint came off. Sure there’s wear and tear to be expected but this happened from hanging down my side for a few hours in the day whilst my wife and I walked around Bath City Centre; and let’s face it the amount that came off was excessive by any standards.

Obviously I’m glad it’s being sorted but there’ll be no punch to the air with a shout of ‘YES!!!!’ because this is a fault, maybe a one off, but a fault and like cars when they get recalled the owner doesn’t pay for the fix. Canon are doing this, in their own words, as a gesture of good will, but don’t understand how it could have happened or rather…what I must have done, to which the answer is…nothing that should have caused such a problem.

NOTE: Although the paint rubbing off occurred within the 12 month warranty period, Canon did say that this would likely NOT be covered.

  • January 21, 2015 - 10:42 am

    clifford long - CANON don’t seem to like media attention!!

    Why as users of their products seem to have to resort to rough
    tactics to get their attention?
    Even then they appeared to made you feel guilty for using the product after the warranty period.

    Perhaps the air quality in Bath is very caustic ??????

  • January 21, 2015 - 1:55 pm

    Chris Gilloch - Glyn, I feel your pain. I’ve been a Canon guy for 15 years and generally I never had a single problem with the cameras I bought though, the 5DMKIII I have has visited the shop several times already.

    The first time was the actually shutter seizing after only 2 months of use – they kind of suggested it was my fault as there was ‘corrosion’ on the mechanical release and so I must have had water near it (I hadn’t). They barely let me claim via the warranty.

    Jump forward exactly one year and I’m putting the memory card in like usual and the pins all bend inside the body. Now out of warranty, so it’s currently in with Canon getting fixed for two weeks and 100 quid down. They blamed me ‘for not putting the memory card in straight’.

    If this carries on I’ll probably be looking at selling my gear and jumping ship to another brand – I’m very disappointed with them. The 5Dmkiii is not a cheap camera.

  • January 24, 2015 - 12:52 pm

    Doug - This seems so unusual. I have always marveled at the reliability and durability of my Canon DSLRs. Glad it finally worked out.

    Your web site is great and tutorials are the best! Thanks Glyn.

Rhino at Waterhole: New Picture PLUS Assets

Hi Folks

Hope you had a great weekend.

I ended up in Chester spending time with my buddy Jonathan Thompson (Food Photographer) and popped over to Wales to take some background pictures for a new magazine article I’m working on.

I’ll let you know more about that as soon as I have more to share but for today I wanted to show you a new addition to my animals project…

rhino_water

The picture is made up from a total of 7 images with the scene (apart from the Acacia Tree) consisting of photographs all taken locally to where I live, and for the retouching I’m kind of experimenting with placing different blurs to give the animals an almost 3D feel as if they’re coming out of the picture.

rhino_assetts

The rhino in this picture is actually the same one that features on the front cover of my new book; a different photograph and pose but taken during the same visit to Whipsnade Wildlife Park here in the UK.

Book_mockup_2

I guess the idea here was that on the front of the book we see the Rhino with his Oxpecker friend looking like they’ve been on the move for a long time searching for water, and as the book is finally released, they find what they were after:)

Anyway, hope you like it and as always if you have any questions/comments feel free to make use of the comments section below or email me to glyn@glyndewis.com

Oh one more thing, for this weeks Photography, Photoshop and Lightroom Show episode I’ll be showing you how the water was created and how the muddy river bank was added in, so be sure to look out for that this coming Wednesday.

Have a good one and I’ll catch you back here next time.

Enjoy,
Glyn

ps> Check out the Larger / High Quality version over in my 500px portfolio by CLICKING HERE

  • January 23, 2015 - 10:14 pm

    Learning Lightroom and Photoshop: Part 1 – Organising Catalogs | Peter Cripps Photography Blog - […] Creative Cloud for Photographers for one year. If by the end of it I’m not creating images like this I may well rescind my […]

  • January 27, 2015 - 12:56 am

    José Parcerisa V. - Hi Glyn, I have just purchased you book, I have not finished studying it yet and I can tell you this is excellent, the way it is written and you patient to explain every step is very clear.I am learning many techniques and some thing new almost in every page Congratulations my friend. Keep working.
    Your friend José

  • February 15, 2015 - 11:15 pm

    Lightroom and Photoshop – Organising Catalogs | Peter Cripps Photography Blog - […] Creative Cloud for Photographers for one year. If by the end of it I’m not creating images like this I may well rescind my […]

PHOTOSHOP TUTORIAL #69: How to Whiten Teeth FAST!!!

Hi Folks

Today I’ve a new episode (#69) of my weekly Photography, Photoshop and Lightroom show for you.

This time I have a VERY quick portrait technique for whitening teeth but whatever you do, don’t blink because it’s FAST!!!

Hope you ‘Like’ it:)

As always if you have any questions or comments then feel free to make use of the comments section below or drop me an email to glyn@glyndewis.com

In the meantime though be sure to SUBSCRIBE/FOLLOW the channel and I’ll see you next time.

Enjoy,
Glyn

This TOTALLY cracked me up!!!

Having folks post and share pictures that they have my new book is so cool but this picture I received tonight from Doug Armstrong has totally cracked me up! I can’t stop laughing!!!

Hi Glyn, not sure if you got it on Google+ but here is some fun.
Can’t put it down

doug_skip-toilet
Brilliant! Just Brilliant! Thanks Doug:)

Folks if you get a chance please do head on over to Doug’s 500px page and give it a ‘Like’ … it so deserves it!

  • January 16, 2015 - 10:15 pm

    Having fun - […] when a master retoucher/photographer asks to use my image and put it on his blog…uh that’s a no brainer. =)  anyway I’m glad to make him smile and get a laugh. […]

UPDATE: The Photoshop Workbook Q&A

Since my new book ‘The Photoshop Workbook: Professional Retouching and Compositing Tips, Tricks and Techniques‘ was published and released on the 1st January 2015, I couldn’t have wished for a better response.

Hearing and seeing responses from people who have the book and are really enjoying and learning a lot from the content, certainly makes the months of writing all worthwhile, that’s for sure.

So today, I thought I’d answer a few of the common questions I’ve received and that have cropped up…

Book_mockup_2

1. Where can I buy the book?

The book is available world wide and in all major books stores such as Amazon, Barnes & Noble, Waterstones and so on. I’ve heard from people that have purchased the stores I’ve never even heard of PLUS there’s also the publishers’ sites (Peachpit / Pearson)

2. Is the book available for Kindle?

Sure is. It’s available as an ebook for Kindle, Kobo and I’m sure other versions I’ve not heard of too:)

3. Why does amazon.co.uk say the book isn’t published until 31st January when it’s already been published?

Good question. I did ask the publishers about this and it appears that it’s all down to a stock issue at amazon.co.uk. More stock has arrived and the date will be updated soon along with the delivery dates that people have been getting.

Some UK folks have actually ordered direct from the publishers (Peachpit.com in the USA) and have received their copy in just 3 days.

4. Is there a download available where readers can get hold of the asset files for each of the techniques and projects in the book and so follow along step by step?

Sure thing. Originally there were only asset files available for the 6 projects but now ALL the chapter asset files are available. To get them all you need to do is to go to peachpit.c0m, create an account and then register your copy of the book using the ISBN number. You’ll then see a link to download the files.

At the time of writing this there are just a few that also need to be added and this will be done over the next couple of days. HOWEVER if anybody wants them straight away, they can email me to glyn@glyndewis.com and I’ll personally send a link to download them so as to save waiting for Peachpit’s server’s to sync.

5. How can I get a signed copy?

Over the coming weeks and months I’ll be at a number of conferences, camera club talks, workshops so I’d be honoured to sign copies there. Alternatively some folks have ordered a copy then posted it to me with a S.A.E to sign and return. 

 •   •   •

Hope that helps with any of the questions you may have but if not then as always, feel free to email me to glyn@glyndewis.com

Have a great start to the week and I’ll catch you back here next time.
Glyn