Great Company and Customer Service? Shout it out!

Saturday, February 5, 2011 Posted in Misc. Articles

I’m a big believer that if we get great products and customer service from a company then we should shout it out so that everyone else can experience the same. This way everyone’s a winner; the company for getting more business and us for benefiting from what they have to offer.

Momentary Panic
This morning I woke to a number of emails from folks saying that they couldn’t view my blog…

Anyway, having counted to 10, taken several deep breaths and recovered the ability to walk unaided I checked it out and sure enough all I got was the spinning wheel of death and the eventual ‘time out’ with the error message above.

So…What to do?
I use GoDaddy to host my blog and take care of all the technical stuff so seeing as we’re now in the year 2011 and social media is dominating the web I posted a message up on my Twitter account addressed to GoDaddy asking them if there was a problem and if so could they resolve it.

Within minutes they responded saying they would look into it and in no time the blog was back up and running; now that’s what I call service!

‘Stuff’ just happens
In this digital world where we are now so reliant on everything working, no matter how ‘challenging’ it may be we do just have to accept that ‘stuff’ happens; things from time to time play up. Now don’t for one minute think I remained completely calm; in fact despite being fairly good at speaking both french and german I did become rather fluent for a few minutes in a language I didn’t recognise but now normality has been restored thanks to the excellent customer service of GoDaddy.

So who do you use to host your website? Come to mention it…are there any companies/service providers you’re currently using that makes your business/photography life easier? If so, feel free to share them in the comments section below so that we can all take a look, push some business their way and benefit ourselves too.

Cheers:)

ps> Thanks to everyone who gave me the ‘heads up’ by emailed this morning.

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by Glyn

10 comments

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February 5, 2011 - 7:14 pm

Baron Cooper - I use LiveBooks to host my site. They have been Extremely helpful with everything from setting up my site to search engine optimization. I know there are cheaper options available, but I am not vey web savvy, and their help and attitude in getting me the site up and running has been well worth it.

February 5, 2011 - 7:33 pm

Scot Baston - Hi Glyn,

As you say it is good to shout about good service, too much these days as about how useless companies are.

I have an unusual shout out for EasyJet, I was flying from Geneva to Gatwick after a week shooting for a company in France when the snows (in Gatwick!!) stopped flights and mine got cancelled. I did a fair amount of queuing over that day, but I was given a lovely room in a nice hotel, internet and films chargeable to EasyJet. I even had a nice couple of glasses of wine with my meal. My next flight left on time at 7:30am the next morning.

It is not whether things go wrong, it is how they are handled when they go wrong.

I also use GoDaddy for my hosting and as yet have had no problems, so it is really good to hear that they are responsive to such issues

Cheers

Scot

February 5, 2011 - 7:39 pm

Lee Ramsden - Looks good Glyn,
its nice when a company go that little bit further then others.

My site is hosted by
http://www.creativemotiondesign.com/

The after service is fantastic, its a foreign company but have a dude on the phone in the UK who is extremely helpful and is full of advice to help you out with making your site look its best.

Lee

February 7, 2011 - 6:35 am

DaveT - Its refreshing to hear of good customer service - it’s great to start the week on a high!

Dave

February 7, 2011 - 9:28 pm

Glyn - @Baron…Yeah I use LiveBooks for my main site and absolutely love them; customer service, the product…everything…really pleased :)

February 7, 2011 - 9:29 pm

Glyn - @Scot…Big thumbs up to EasyJet there. Geez if ever i get ‘stranded’ that kind of treatment would be very welcome indeed :)

February 7, 2011 - 9:30 pm

Glyn - @Lee…Cheers mate. Not heard of creativemotiondesign.com but I’ll certainly check them out as one to recommend in the future going by what you say.

February 7, 2011 - 9:30 pm

Glyn - @DaveT…Totally agree mate; always nice to start off on a positive :)
Cheers

February 10, 2011 - 4:22 pm

kelley - I’m a Go-Daddy girl, so I guess I just have to jump on the band wagon of agreement. I also have my website through Livebooks and they really are amazing. They are an e-mail away, and they usually answer with saying we fixed the problem you are inquiring about lets us know if there is anything else. Looking into WordPress for my blog. I’m impressed with what I’ve seen, not totally sure yet about the hassle of moving over…

February 11, 2011 - 4:17 pm

Glyn - @Kelley…Yeah great companies for sure. Re moving over when I first move from blogger to WordPress there is a way to do so automatically. Only problem for me was that the photos on my new blog needed to be alot bigger which meant me going back through every previous post and inserting a resized image. Took a fair bit of time but I’m glad I did as personally I prefer now working with WordPress.

Thanks for looking in,
Glyn

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